Churnguard reads the quiet signals across every account — usage sliding, support replies slowing, a champion who went dark — and scores the risk weeks ahead. Then it hands the right save play to the right CSM, so the account gets rescued while there's still time, not after the cancel email lands.
$ npx create studio
→ resolving design system…
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✓ deployed to productionTrusted by the success, support, and revenue teams who carry the renewal number
Most tools hand you a number and walk away. Churnguard tells you why the number moved, what it costs you, and which play to run next — then runs the tedious parts itself.
Every account gets a health score built from product usage, support history, billing events, and relationship signals — and each score opens to show the three things dragging it down, so a CSM knows what to fix before they pick up the phone.
Logins falling week over week, a key feature gone untouched, tickets stacking up, a champion who left the company. Churnguard catches the patterns that show months before a cancellation, not the morning after.
When an account crosses a risk threshold, the matching playbook triggers on its own — a task to the owner, a templated outreach, an exec loop-in — so a wobbling account still gets worked on the busiest Friday of the quarter.
Two accounts can share a health score and be worth ten times apart. Churnguard ranks the day by ARR at risk and renewal date, so the team spends its hours where the dollars actually sit.
See every renewal on one timeline with its live risk, and surface the healthy accounts ready to grow — so the board that prevents losses also points to your next upsell.
Track which plays actually saved accounts, what they pulled back in dollars, and how each CSM's book is trending — the numbers you carry into a board meeting, not a dashboard nobody reads twice.
Follow a single customer from the first quiet signal to a renewed contract. Every step that used to depend on someone happening to notice is now a screen Churnguard puts in front of you.
Logins slip 60% over three weeks and the power user stops opening the core report. Health drops from 71 to 38 and the account climbs to the top of the at-risk board before anyone on the team would have caught it.
The score opens to show the cause — a usage collapse, an unresolved ticket from nine days ago, and a champion flagged inactive — so the CSM reads the story instead of guessing at it.
Crossing the critical threshold launches the Executive Re-engagement play on its own: a task to the owner, a draft email to the new stakeholder, and a heads-up to the account's exec sponsor, in a single move.
Support sees the open ticket is now blocking a renewal and bumps it. The CSM books a working session. Everyone touching the account is reading the same timeline instead of their own inbox.
Usage returns, the ticket closes, a new champion is named, and the score recovers to 64 across the next month — with the whole turnaround logged against the play that drove it.
Renewal day arrives with the account green instead of gone, the save credited to a repeatable play, and the recovered ARR sitting in the retention report where the board can see it.
What teams see in their first two quarters on Churnguard.
Churnguard doesn't ask your team to log signals by hand. It connects to the systems where the truth already sits, builds one health score from all of them, and pushes the next action back to where the work happens.
Stream events from your app or warehouse so adoption, feature drop-off, and seat activity feed the score in near real time — no nightly export, no snapshot a week behind reality.
Pull tickets, response times, and sentiment from your support desk and inbox, so a frustrated thread or a slow reply reads as risk instead of sitting in a queue nobody revisits.
Sync accounts, owners, contract values, and renewal dates from your CRM and billing system, so risk is always weighted by real money and routed to the person who owns the relationship.
Plays land as tasks in your CRM and alerts in Slack the moment risk spikes, so your team acts inside the tools they already have open instead of opening one more tab.
“We used to learn an account was unhappy when the cancellation hit my inbox. Now Churnguard flags it ninety days out with the reason attached. Last quarter we kept four accounts we would have flat-out lost — that's most of a CSM's salary back in one move.”
“My CSMs were treating a tiny logo and our biggest contract with the same urgency, because the queue gave them no reason not to. Ranking the day by ARR at risk fixed that overnight. They finally spend their hours on the accounts that actually move retention.”
“The save plays are the part I didn't expect to lean on. The right outreach fires the instant an account turns, so a rescue no longer hangs on someone remembering at 4pm on a Friday. Our net revenue retention is up six points and I can show the board exactly which plays earned it.”
One save usually covers the year. No per-seat tax on growing your success team, no setup fee, and no annual lock-in until you've watched it work.
For small teams putting health scoring on the map.
For success teams running saves in earnest.
For multi-product portfolios and large success orgs.
Most teams are scoring their book within three weeks. We connect your product data, support desk, CRM, and billing, calibrate the health model against your own churn history, and stand up your at-risk board before you change a single workflow.
Product usage and feature adoption, support volume and response times, billing and contract events, and relationship signals like champion activity. Every score opens to show the specific factors moving it, so it's an explanation your team can act on — not a black box.
The model surfaces risk an average of ninety days before a cancellation by catching the slow patterns — declining usage, rising friction, a quiet champion — that almost always precede a customer leaving. The earlier the signal, the more room your team has to turn it around.
You decide which playbook fires at which risk threshold, and Churnguard launches it on its own — assigning the owner, drafting the outreach, looping in the right people — while still leaving every step in your team's hands to approve, edit, or send.
Churnguard is SOC 2 Type II certified, with encryption in transit and at rest, role-based access scoped to each CSM's book, and a full audit log on every change. You control which systems we read from and exactly who can see account-level risk.
Book a 30-minute churn audit and we'll score a slice of your real book inside Churnguard — the at-risk accounts, the dollars on the line, and the plays that would save them — before you commit to anything.