Resolve reads your docs, your past tickets, and your live systems — then does the work. It issues the refund, resets the password, updates the order, and writes the reply that ends the conversation. Your team keeps the handful of cases that need a human, with the busywork already gone.
The inbox behind support teams that grew volume without growing headcount
A deflection sends the customer away. A resolution ends their problem. Resolve grounds every answer in your real knowledge, takes the action the ticket needs, and hands you the rest with the work already done.
Resolve doesn't write 'here's how to get a refund' — it issues the refund. Connect Stripe, Shopify, your order system, and your auth provider, and the agent completes the task end to end, then logs exactly what it changed. Every action runs against a permission scope and a spend cap you set.
Answers come only from your help center, past resolved tickets, and connected docs — cited inline, with a confidence score attached. When the knowledge isn't there, Resolve says so and routes to a human instead of guessing. No hallucinated policies, no made-up refund windows.
The cases a human should own come pre-summarized: the customer's history, what Resolve already tried, the suspected root cause, and a drafted reply ready to send. Your agents pick up the genuinely hard ticket, not the queue of busywork in front of it.
Email, live chat, in-app, WhatsApp, and Slack share the same context and the same policies. A customer who emailed Tuesday and opens chat Thursday talks to an agent that already remembers Tuesday.
Set voice, tone, and returns policy once. Resolve replies in the customer's language with native fluency and never drifts off-policy — apologetic when it should be, firm when the policy says firm.
What teams see in their first 90 days on Resolve
You don't flip Resolve to fully automatic and hope for the best. You watch it work in suggest mode, approve what's good, and raise the autonomy dial one category at a time — with a kill switch on every action.
Resolve drafts replies and proposes actions while your team stays in the loop. Approve, edit, or reject — every decision teaches it your judgment before it ever acts on its own.
Plain-English rules: never refund above $200 without approval, never touch enterprise accounts, always escalate anything mentioning a chargeback. The agent obeys the rules; you can audit every one of them.
Every reply, every system call, every dollar moved is logged with the source it cited and the confidence it held. Replay any conversation step by step the moment a customer disputes it.
When an agent edits a Resolve reply, that edit becomes a training signal. Resolution rate climbs week over week — and nobody had to write a single decision tree.
A real flow, the way Resolve runs it — read top to bottom. No human touched this ticket until the agent decided one was needed.
"My order #48213 arrived damaged, I want a refund." Resolve pulls the order, the delivery photo, and the customer's lifetime value before it types a single word.
It reads your returns policy from the help center, confirms the order is inside the 30-day window, and sees the customer has zero prior refunds. Cleared to act.
Resolve issues the $64.00 refund through Stripe, generates a prepaid return label, and updates the order status — three system actions, all inside the spend cap you set.
It replies in the customer's voice with the refund confirmation and the label attached, tags the ticket resolved, and files what it did — citing the exact policy line it followed.
Had the customer demanded $900 or threatened a chargeback, Resolve would stop, summarize everything, and hand a human the ticket with a drafted response ready to send.
Forty damaged-order tickets this week, all from one SKU. Resolve flags the spike so you fix the product, not just the inbox it keeps filling.
“We had six support roles approved and a backlog we couldn't dent. Resolve now closes seven in ten tickets on its own, the backlog hit zero, and the people we have finally work the problems worth their time. We never opened the reqs.”
“The audit trail is what sold me. I can show the CFO exactly which refunds the AI issued, why, and under what cap. It isn't a black box — it's the most documented agent on my team.”
“First reply went from four hours to eleven seconds, and CSAT went up, not down. Customers don't care that it's AI. They care that the problem is fixed before they put the phone down.”
No per-seat tax for a system that replaces seats. You're billed per resolution the agent actually completes — escalations to a human are free.
Prove it on your own inbox.
For teams running real support volume.
For regulated, high-volume operations.
A deflection tool wins when the customer gives up and never files a ticket. Resolve wins when the problem is solved. It takes real actions in your systems — refunds, password resets, order changes — and only counts a ticket resolved when the customer's issue is actually closed.
No. Resolve answers strictly from your help center, resolved tickets, and connected docs, and it cites the source inline with a confidence score. When the knowledge isn't there or confidence is low, it says it doesn't know and routes to a human rather than guessing.
You set plain-English guardrails and spend caps, and you raise autonomy one ticket category at a time. Start in suggest mode where humans approve everything, then graduate the categories you trust. Every action has a kill switch and a full audit log.
Most teams are resolving real tickets in nine days. We connect your help center and ticketing system, ingest your historical tickets so the agent learns your actual cases, and run it in suggest mode against live traffic before you ever turn on autonomy.
Never. Your conversations, customers, and documents are yours. We don't train shared models on your data, we isolate every workspace, and we offer private deployment with data residency for regulated industries. Resolve is SOC 2 Type II certified and GDPR compliant.
They stop doing the copy-paste tickets and start owning the hard, high-value ones — the angry escalations, the edge cases, the relationships. Teams on Resolve grow support volume without growing headcount, and the work that's left is the work worth doing.
Point Resolve at a slice of your real tickets. In a week you'll know exactly what share it closes on its own — on your data, your policies, your systems. No deck, no pilot fee, no rip-and-replace.